Return Policy

NOTICE TO CUSTOMER

Do not throw away the original packaging materials for the duplicator. Please keep the original packaging materials in a clean, dry, and safe environment for at least one year. If a need arises for the customer to exercise the parts and labor warranty, this item must be shipped with the same original packaging materials in which it was first delivered.

Failure to do so may result in physical damage to the product return delivery, which will in turn void the warranty. If any part of the original packaging materials is not included upon product return to our location, charges to replace packaging materials will be applied when shipping back to the customer.

WARRANTY OF PRODUCT

We warrant to the original purchaser of hardware products or consumables that these products will be free of defects in materials and workmanship for one year. During the warranty period, we will, at our option: provide replacement parts necessary to repair the product; replace the product with a comparable product. This limited warranty covers normal use only.

We do not warrant and are not responsible for damages caused by misuse, abuse, accidents, viruses, unauthorized service or parts, or the combination of our products with other products. We warrant that repair services provided will be performed in a professional and workmanlike manner. Please back up all files before returning the item for repair services. We are not responsible for any loss of customer data stored in their product. We shall have a reasonable time to repair or replace such products. We are not responsible for any loss of revenue or profit or other financial damages of any kind, whether direct or indirect, suffered by the customer for any reason whatsoever.

RETURN/REFUND

No returns will be accepted without an RMA number. Any merchandise returned without an RMA number will be refused and sent back at the Customer's own expense. An RMA number is valid for 30 days from the issued date.

The product must be sent in ALL the original packaging, including the box(es) with the original UPC codes, manuals and other accessories, and documentation provided by the manufacturer.

All returns for refunds/exchanges must be made within 30 days from the delivery date.

DEFECTIVE returns can be returned directly to us within 30 days from the delivery date, at our discretion, for credit, replacement, exchange or repair.

Any returns, defective or non-defective returns, received not in "like new condition," i.e. missing original box, packaging material, accessories or etc., are subject to a restocking fee (see table). After 30 days, the manufacturer’s warranty applies.

RESTOCKING FEES

Return Request	Restocking Fee
The Customer changes their mind about a purchase and returns an item in the original condition within the return window.	No restocking fee.
The Customer changes their mind about a purchase and returns an item in the original condition outside of the return window.	Up to 20% of the item's price.
The Customer returns a used item with minor damage.	Up to 25% of the item's price.
The Customer returns a used item with severe damage.	Up to 50% of the item's price.
The Customer returns an item within the return window, but the item received is damaged, missing parts, not in original condition, or has obvious signs of use for reasons not due to our error.	Up to 50% of the item's price.
The Customer returns a materially different item than what was delivered.	Up to 100% of the item’s price.
The Customer returns an empty box or package.	Up to 100% of the item’s price.

OTHER FEES

Fee	Description	Amount
Damage fee	The Customer returns an item within the return window, but the item received is damaged, missing parts, not in original condition, or has obvious signs of use for reasons not due to our error.	Up to 50% of the item price.
Non-Returnables	If the Customer returns an item from any of the following product types: Software and blank discs that are opened, activated, used, or missing parts.	Up to 100% of the item price.

All sales of blank media, including, but not limited to, CD, DVD, LS, and BD, are final.

The Customer pays for the shipping for all returns to us. We recommend the return shipment to be fully insured in case it is lost or damaged. We recommend the Customer to use a carrier that can provide proof of delivery for the protection of the Customer. We are not responsible for any damages to the product during shipment. We ship back returns to the Customer via UPS Ground in the continental USA. The Customer must pay for shipping both ways for Hawaii, Alaska, and international packages.

If the merchandise arrives damaged, it is best to REFUSE it back to the carrier attempting delivery. If the damaged package is accepted, make sure it is noted on the carrier's delivery record in order for us to file a claim when necessary. Save the merchandise AND the original box and packing it arrived in; notify us immediately to arrange for a carrier inspection. If we are not notified of all damaged goods within the first 3 days of arrival, our normal return policy will override any claim of damage, and will fall under all current manufacturer restrictions.

Expected turn-around time for all exchanges is 30 days. Although we will strive to process claims within 4 to 5 business days, shortage of inventory, overload, or other circumstances may delay the process.

RMA number must be visible on ALL return shipments otherwise it may be refused and returned back to the Customer. A copy of the invoice must be included in the returning package.

Shipping charges are non-refundable.

For credits or refunds on returns, the latest prices less shipping/handling charges will apply.

Physical damage will void the warranty.

We reserve the right to exchange returns with the equivalent product for all replacements in the event of shortage of supplies of the same products.