THE CUSTOMER AGREES
TO BE BOUND BY THIS SALE AGREEMENT AND ACCEPTS ITS TERMS AND CONDITIONS
This Sale Agreement is a legal contract between the
Customer and Produplicator.com. The Customer accepts this Sale Agreement by
making a purchase, placing an order, or otherwise shopping on the Site. The
terms and conditions of this Sale Agreement are subject to change without prior
notice, except that the terms and conditions posted on the Site at the time the
Customer initially places or modifies an order will govern the order in
question.
In the event of any conflict between the terms and
conditions stated on your purchase order and this Sale Agreement or any terms
and conditions on our invoice, you agree that the provisions of this Sale
Agreement and our invoice shall control.
PRICING AND INFORMATION
All pricing subject to change. For all prices,
products and offers, Produplicator.com reserves the right to make
adjustments due to changing market conditions, product discontinuation,
manufacturer's price changes, errors in advertisements and other extenuating
circumstances. Produplicator.com uses its best efforts to put accurate and
up-to-date information on the Site, but Produplicator.com makes no
warranties or representations as to the Site's accuracy. Produplicator.com
assumes no liability or responsibility for any errors or omissions in the
content on the Site.
ORDERS
Orders are not binding upon Produplicator.com until
accepted and confirmed by Produplicator.com. Once an order has been placed
and accepted by Produplicator.com, the order is not cancelable unless the
shipment is unavoidably delayed. The order can be cancelled only on the
following conditions;
Penalty of $15.00 or 4% of the total invoice amount,
whichever greater
Produplicator.com cancels due to its inability to
ship the goods.
PAYMENT POLICY
Accept Visa, Master Card, American Express,
Discover, and Diner's Club
Do not accept online COD or credit cards issued by
any financial institutions outside of the United States
Accept Cashier's Check, Money Order, and Wire
Transfer, but shipping will be made after the payments have been cleared
For all other payment methods, please contact us at
sales@Produplicator.com
TAXES
The Customer is responsible for sales and all other
taxes associated with the order.
SHIPPING POLICY
If the shipping address is different from the
billing address of the credit card, we may request additional supporting
document for secure transaction.
Free UPS Ground shipping offer is only valid for
the 48 contiguous states.
All orders require at least 24 ~ 48 hours of
processing time.
All shipping dates are approximate and are subject
to the availability of goods and receipt of all necessary information.
All shipments are insured and guaranteed against
loss, theft, and damage. Produplicator.com will not be responsible, however,
for any damage, loss, or expenses arising from delays in shipment or other
non-performance of this Sale Agreement by or imposed by:
-Acts of God, Riots, Natural Disaster, Fires, Strikes, Governmental action,
or any other cause beyond Produplicator.com
Address corrections made while in transit will be an
additional expense to the credit card holder as we incur charges from the
shipping carrier for the service.
Refused or undeliverable shipments will be subject
to a 15% or $25.00, whichever greater, restocking fee, in addition to the
applicable shipping expenses, insurance fees, and any losses incurred by
Produplicator.com.
Extra shipping charges may be applied to orders
that are considered oversize products.
For the Customer's protection, we ship only to the
verified billing address of the Customer's credit card
RETURN POLICY
No returns will be accepted without an RMA number.
Any merchandise returned without an RMA number will be refused and sent back
to the customer at customer's own expense. An RMA number is valid 14days
from issued date and 100% complete with ALL original box(es) and packaging
materials, have original UPS codes on the manufacturer's box(es), manuals,
blank warranty cards and other accessories and documentation provided by the
manufacturer.
All returns for refunds/exchanges must be made within 14 business days
from the invoice date
DEFECTIVE returns can be returned directly to Produplicator.com within 14
business days from the invoice date, at Produplicator.com's discretion for:
credit, replacement, exchange or repair. All NON-DEFECTIVE returns are
subject to a 30% Penalty. Any returns (Defective, Non-defective returns) not
returned in "like new condition" including missing the original box,
packaging material, contents accessories or manuals are subject to a 30%
restocking fee. After 14 business days, all manufacturers' warranties apply.
All sales are final for CD, DVD Blank Media
The Customer pays shipping for all returns to Produplicator.com.
Produplicator.com recommends you fully insure your return shipment in case
it is lost or damaged and you use a carrier that can provide you with proof
of delivery for your protection since Produplicator.com will not be
responsible for any damages to the returning shipments.
If merchandise arrives damaged, it is best to REFUSE it back to the
carrier attempting delivery. If you accept the package, make sure it is
noted on the carrier's delivery record in order for Produplicator.com to
file a claim. Save the merchandise AND the original box and packing it
arrived in, notify Produplicator.com immediately to arrange for a carrier
inspection. If you do not notify Produplicator.com of all damaged goods
within the first 3 days of arrival, our normal return policy will override
any claim of damage, and will fall under all current manufacturer
restrictions.
Expected turn-around-time for all exchanges is 30 days. Although
Produplicator.com will strive to process claims within 4-5 business days,
shortage of inventory, overload or other special circumstances might delay
the process.
For replacements, Produplicator.com ships back to the Customer via UPS
Ground in the continental US. In non-continental US, customer pays for
shipping both ways.
All claims for shortage, manufacturer's defects, or shipment error must be
made within the first 3 days of arrival.
RMA number must be visible on all return shipments or may be refused and
returned back to you. A copy of the invoice must be included in returning
package.
Shipping charges are non-refundable.
For credits or refunds on returns, the latest prices less
shipping/handling charges will apply.
Physical damage will void all warranty
Under no condition will Produplicator.com.com cross-ship any item.
Produplicator.com reserves the right to swap with the equivalent product
for all replacements and exchanges in the event Produplicator.com is in
unable situation to supply with the same products.
TECHNICAL SUPPORT POLICY
Produplicator.com's Tech Support
Department will do its best to answer all pre-sales and post-sales
questions.
Due to the variety of products, brands, manufacturers, technical
specifications and standards, we do not guarantee the support and advice
provided by our staffs will work in all cases. Produplicator.com recommends
you to find assistance from the manufacturer's technical support.
GOVERNING LAW
This Agreement and any sales hereunder shall be
governed by the laws of the state of California, without regard to conflicts
of laws rules. The customer consents to the jurisdiction of the federal or
state courts located in Los Angeles County, California for purposes of any
suit, action or proceeding arising out of this Sale Agreement.
TITLE
Title to goods herein being purchased is retained by
the seller until goods are paid for in full by the purchaser. Loss and
damage that occurs during shipping by a carrier selected by
Produplicator.com is Produplicator.com's responsibility. Loss or damage that
occurs during shipping by a carrier selected by customer is customer's
responsibility.
GENERAL LEGAL
DISCLAIMER
Produplicator.com hereby expressly disclaims all
warranties either expressed, or implied, including, but not limited to, any
warranty of merchantability or fitness for a particular purpose. This
disclaimer by Produplicator.com in no way affects the terms of the
manufacturer's warranty, if any.
LIMITATION OF
LIABILITY
Product is guaranteed to manufacturer's
specifications only. Pictures of products and specifications posted on our
web site are general representation of products. Produplicator.com will not
be responsible for making slight changes in appearance of a product by the
manufacturer on its discretion. and will not accept returns based on such
claims.
Produplicator.com will not be liable for lost
profits, loss of business or other consequential, special, indirect, or
punitive damages, even if advised of the possibility of such damages, or for
any claim by any third party except as expressly provided herein.
Produplicator.com will not be liable for products or services not being
available for use or for lost or corrupted data or software. Customer agrees
that for any liability related to the purchase of products or services,
Produplicator.com is not liable or responsible for any amount of damages
above the aggregate dollar amount paid by customer for the purchase(s) under
this Agreement.
PRIVACY POLICY
Produplicator.com does not sell, rent, or trade
customer information, or any other information, which may identify you, to
any outside party under any circumstances. Your information is only used to
ensure secure ordering and to provide a more personalized shopping
experience. Produplicator.com does not reveal customer information except to
complete transactions with our third party banking institution. The banking
institution we do banking with is under strict responsibility to keep your
information private and protected.
Produplicator.com is committed to providing all
customers with a world-class shopping experience. In order to measure how
well we are doing and to better serve you with our product offerings, from
time-to-time we may contact you via email and solicit your participation in
research. Produplicator.com may also occasionally notify you via email with
recommendations or special offers of new products, prices, or any other
promotions. You may request to remove yourself from future efforts of this
kind at any time.
